Pharmherb
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ABOUT PHARMHERB
FAQ

◆ Q.: How do I get started or place an order with YIDIAN?

A.:There are two options for you to choose from:
1. Please send an email to info@yidianmed.com and a representative will contact you via e-mail shortly
2. Please directly contact YIDIAN via telephone 0086-21- 6296 8100 or fax. 0086-21- 6296 8900.



◆ Q.: Can I place an order online?


A.: To ensure order accuracy, YIDIAN does not offer this option. Because all orders will be manufactured to your specifications, we like to finalize all orders by e-mail or telephone/fax.



◆ Q.: What is normal production time of orders?


A.: Normally production of products is anywhere from two week to one month depending on the quantity ordered. If you are sourcing a product, our representative will give you specific information regarding the lead time. If you need a rush order, contact our representatives to discuss your specific needs.



◆ Q.: How can I get samples promptly?


A.: You can contact our representative via email, fax, or phone to specify the sample you need and provide your courier (as UPS, FedEx, DHL, etc.) account number, and we'll send samples through your courier by freight collect. For oversea customers, sample value under USD15.00 normally free of charge. As a courtesy, your express airmail charges and samples charges can refund from 1st order.



◆ Q.: What's the Minimum Order Quantity (MOQ) and Minimum Order Amount (MOA) .


A.: We try our best for MOQ for the neutral products


◆ Q.: Can I print or customize (OEM) the packing of the product?


A.: Yes, you can customize your logo print / paint on the package, or make a label which print your logo stick on box, inside contents is plain, and each content do not show original country. We may charge you some printing fee.


◆ Q.: How can I get C&F or CIF price?

A.: Normally our quotation is based on EX-Work or FOB price. Please inform your destination seaport and estimated quantity, our representative will quote you the C&F or CIF price accordingly. If you feel our freight is higher than your expectation, you can recommend your shipping company to us. Our principal is to look for a good reputation shipping company, which offers competitive freight, and can delivery your cargo prompt.



◆ Q.: What's the payment term?


A.: T/T in advance or irrevocable L/C at sight.



◆ Q.: How can I trust the quality of the merchandise?


A.: YIDIAN employs a strong quality-control team who inspects every product before delivery.






◆ Q.: Whether YIDIAN can offer me extra business service or not?

A.: Yes, if you want to purchase other products from China or need special services, please feel free to leave us a message or send us email informing which products you need. The more details you give us, the better service we can offer. Try to tell us the specification, reference, function,quantity and also send us the relevant pictures.






Besides,when you come to China for purchasing, you can enjoy our one station and comprehensive service. What we can do for you are as follows,


Invitation letter
Pick you up at airport

Reserve hotel and ticket

Rent a local appartement

Arrange a translator and a car

Looking for products and factory

Sign a contract with the providor on your behalf

Quality and quantity control while seeing provider to deliver on time

Whalehousing at row rate

Cargo at competitive price

Visa extending

Tourism arranging
etc.